Privacy policy

Glenlough Campsite Limited Last updated: May 2026

This privacy policy explains how Glenlough Campsite Limited ("we", "us", "our") collects, uses, and protects your personal data when you make a booking or use our website at www.glenloughcampsite.com.

We are committed to handling your personal data responsibly and in accordance with the Isle of Man Data Protection Act 2018.

If you have any questions about this policy, please contact us at: Email: booknow@glenloughcampsite.com Phone: +44 (0) 1624 852 057

1. What Data We Collect

When you make a booking through our website, we may collect the following personal data:

Full name
Email address
Phone number
Billing address
Booking details (dates, pitch type, number of guests, vehicle information)
Payment information (processed securely by Trust Payments -- see section 4)
Any special requirements or notes you provide at the time of booking

We do not collect any sensitive personal data (such as health information) unless you choose to share it with us voluntarily, for example when noting accessibility requirements.

2. How We Use Your Data

We use your personal data only for the following purposes:

To process and manage your booking
To send you booking confirmation and relevant pre-arrival information
To respond to enquiries or complaints
To comply with our legal obligations
To contact you in the event of a cancellation or change to your booking

We do not use your data for marketing purposes and will not send you promotional emails or newsletters.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: Processing is necessary to fulfil your booking and provide the services you have requested.
Legal obligation: We may be required to retain certain records to comply with applicable law.
Legitimate interests: We may process data where it is in our legitimate interests to do so, provided those interests are not overridden by your rights -- for example, to improve our services or respond to complaints.

4. Third-Party Services

We share your data with the following third parties only where necessary to fulfil your booking or operate our website:

Trust Payments Payment transactions are processed securely through Trust Payments. When you complete a booking, you will be directed to Trust Payments' secure payment pages to enter your card details. We do not store or have access to your full payment card information. Trust Payments' own privacy policy governs how they handle your data.

Google Analytics Our website uses Google Analytics to collect anonymous data about how visitors use the site, including pages visited, time spent on the site, and general geographic location. This data is aggregated and does not identify you personally. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

We do not sell, rent, or share your personal data with any other third parties for their own purposes.

5. Cookies

Our website uses cookies to support its functionality and to collect analytics data via Google Analytics.

Cookies are small text files placed on your device when you visit a website. We use the following types of cookies:

Essential cookies: Required for the website and booking system to function correctly.
Analytics cookies: Used by Google Analytics to help us understand how visitors use the site.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy. Booking records are typically retained for a period of 6 years to comply with financial and legal record-keeping obligations, after which they are securely deleted.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is handled exclusively by Trust Payments via their secure, encrypted payment pages and is not stored on our systems.

8. Your Rights

Under the Isle of Man Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can ask us to delete your personal data where there is no longer a lawful reason for us to hold it.
Right to restriction: You can ask us to restrict the processing of your data in certain circumstances.
Right to object: You can object to processing based on our legitimate interests.
Right to data portability: You can request that we provide your data in a structured, commonly used format.

To exercise any of these rights, please contact us at booknow@glenloughcampsite.com. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Isle of Man Information Commissioner's Office at www.inforights.im.

9. Links to Other Websites

Our website contains links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to check this page periodically.

If you have any questions or concerns about how we handle your personal data, please contact us at booknow@glenloughcampsite.com or call +44 (0) 1624 852 057.